April 7, 2017

HOW TO REMOVE A LEARNER FROM A GROUP

INCORRECT ENTRY  OF A LEARNERS EMAIL ADDRESS AT REGISTRATION.

Accounts assigned to  learners under Group Registrations can be re- assigned by firstly removing the existing learner from the system.  This is achieved as follows.

  1.  The Group Leader should  Click or Tap the ASSIGN ACCOUNTS  link in the top menu bar.
  2.  The Group Registration form will load.

The ‘IF EMAIL INCORRECT – [REMOVE] ‘ link appears next to the names of learners who have not yet started the course, and can be used to REMOVE a learner from the GROUP in the event that a learners email address is incorrectly entered by the group leader at registration.  This automatically removes the learner from the group and re-credits the available user registrations.

The REMOVE option is only to be used:

  1.  When an incorrect email address has been entered at registration.
  2.  When a learner, who has not started the course is withdrawn (within the course licence period).

This facility should NOT be used:

  1.  In the event that learners have not received login details. A direct request for the reissue of login details should be made using the CONTACT US link on the website.
  2.  When learners have lost or deleted login details. (registered learners may use the ‘LOST YOUR PASSWORD‘ link on the LOGIN box to reset their password).
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