April 7, 2017

QUESTIONS

Food Safety UK aim is to provide you with all the information you need to make a decision on your training requirements based on the real facts!

Q1. Do I need training
Current Food Safety policy states that all food handlers should undertake training that is commensurate with their role:
Food handlers must receive appropriate supervision, and be instructed and/or trained in food hygiene, to enable them to handle food safely.
There is no legal requirement to attend a formal training course or get a qualification, although many businesses may want their staff to do so.
This is the ideal course if you work in a Restaurant, Takeaway, Pub, Cafe, Guest House, Hotel, School, Works Canteen, Nursery, Care Services etc
Individuals or multiple learners registrations can be made using the Online registration form, with immediate course access.

Q2 How do I Enrol Multiple Learners (Group Registrations)
1. Click ENROL HERE or SIGN UP NOW to enter the Enrolment Section.
2. Enter the number of learners to be enrolled and then click the GROUP REGISTRATION box (learner accounts can be allocated to your learners once you access the system)
3. Click ADD TO CART.On the New Student Registration page enter the Principal(admin) contact details and choose a password. Then Click continue.
4. Complete the billing details section and choose the payment method (ie Card or PayPal)
5. Click or Tap the order completion button to pay for the course.
6.  Once your payment has been processed you will receive an email with  a course link and login details.  7.  Follow the link and login to tour account.
8.  Use the ASSIGN LEARNERS link in the top menu bar to allocate accounts purchased under your registration (each learner  will receive an automatic email with a USERNAME and PASSWORD for course access and will have 90 days independent access to the course.

Q3. Why use professional CPD Certified training
Using an external provider like Food Safety UK ensures that you will receive approved, certificated training which is fully compliant wiith the requirements of Environmental Health and the Food Standards Agency.
Within the catering industry, a Level 2 Certificate is widely viewed as the required benchmark.
A CPD Certified certificate is a way of demonstrating your understanding, by showing a visiting EHO that you have completed a course and passed the final test.
Food Safety UK offer learners. documented evidence of the date the exam was passed, the percentage mark and a CPD Certified certificate.

Q4. Is the course accedited by the CIEH awarding body
No this course is CPD certified.
It certainly matches all aspects of the CIEH course but without the branding we are able to offer you a fully compliant course at a fraction of the cost. Note CIEH is an awarding body, of which there are many.

Q5. Will an EHO accept my Level 2 food hygiene certificate
YES. The Level 2 CPD Certified certificate offered by Fod Safety UK is widely accepted by EHO’s across the UK as demonstrating compliance with current food handling legislation.
The Level 2 Award in Food Safety in Catering certificate offers a clear demonstration of proof of learning to a visiting Environmental Health Officer.

Q6. Does this certificate have an expiry date.
As recommended by the Food Standards Agency we do NOT apply an expiry date to our certificates only a pass date. It is however recommended that food handlers update their knowledge every 3 years.

Q7. Who needs this certificate
You do! if you work in any of the following sectors:
Takeaways, Guest Houses, Childcare Sector, Pubs, Hotels, Restaurants, Cafes, Contract Catering, Fast-Food Outlets, Hospitals, Care Homes, Mobile Food Outlets & Schools.

Q8. Do the courses have ‘use-by’ dates
If you register and pay for a course yourself you will have 90 days access to complete the training material and the test (most complete within 1 day).

Q9. Is this a Basic Food Hygiene certificate
A short answer is yes.
When certain food practices and regulations changed it was re-named Level 2 Award in Food Safety in Catering. If you have an old Basic Food Hygiene Certificate and are looking to update your training and certification, it is essentially the same Level 2 course. If you do have a Basic Food Hygiene Certificate then it is probably time to renew your training. Ideally you should re-new your training every 3 years to keep up with any changes in legislation.

Q10. Do we print & post you a Level 2 food hygiene certificate
No, we do not print & post certificates. We send your certificate to you by email only. You will be able to download your certificate as a PDF document when you pass the test. By printing the certificate yourself we are able to maintain our unique low price point. This is entirely legitimate, in accordance with the accreditation guidelines and accepted by your EHO.

Q11. If I pay more money, do I get better training
No, this is certainly not the case. We have invested in a content rich course which due to the mechanism of its delivery we can offer at an affordable price to our customers.

Q12. Will my certificate expire
There is NO stated expiry date on your certificate as recommended by the Food Standards Agency. It is however recommended that learners update their learning at least every 3 years.

Q13. Why should I buy the Level 2 food safety course from Food Safety UK
As a company our mission has always been to deliver the highest quality training at the lowest possible cost. Since 2013 we have offered the Level 2 Award in Food Safety in Catering course to food handlers across the United Kingdom.  We genuinely believe we have one of the best quality online products on the market, at the lowest price. We are committed to permanently maintaining a low price position, and always will do so.

Q14. Is this course suitable for Childminders and Preschool Staff 
Yes the Level 2 course is recommended for all UK food handlers who wish to comply with current food safety regulations.

Q15. Do I get my results and certificate straight away
Online exam submissions are marked automatically and you will be able to download your certificate immediately.
Q16. What happens if I fail the test 
You will receive an on screen notification  that you that you have been unsuccessful, and you will be asked to request a re-sit. You may take the final test as many times as necessary until you pass at NO extra cost, within the stated licence period.

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