FREQUENTLY ASKED QUESTIONS

LEVEL 2 FOOD SAFETY AND HYGIENE FOR CATERING COURSE

If you have previously COMPLETED the Level 2 course with us, and wish to renew your certificate you should

  1. Log into your existing learner account at https://food-safety.org.uk/courses/login
  2. Click the RENEW CERTIFICATE button at the bottom of your MY ACCOUNT page.
  3. You may then purchase a renewal course.
  4. Once purchased you will see a new Renewal Course link on your MY ACCOUNT page which will give you immediate access to the course.

If you completed the course with us before April 2017 you should use the SIGN UP button to enrol on the Level 2 course.

£10 + VAT.

We offer the RoSPA approved and CPD Certified Level 2 Food Safety and Hygiene for Catering course at a cost of £10 +VAT ( £12 inclusive ) per learner registration.

The level 2 course can be completed in 3 to 4 hours.

The fee includes 90 days access to the course materials and access to the final online exam, which provides an approved certificate to successful candidates.

Certificates are available for download and printing instantly following a successful exam submission.  Course access ceases following a successful exam submission.

Learners may take the final exam on as many occasions as necessary to pass within the course access period.

Yes

You may resit the final exam on as many occasions as necessary within the 90 day course access period, at no additional cost.

User accounts purchased under a group registration are initially dormant and will remain active indefinitely.

Once a user account is assigned to a named learner, the learner account will receive 90 days access to the course materials. Access will cease immediately following a successful exam submission.

Learners will receive an on-screen notification of their course access expiry date each time they access their account.

Yes this entirely automated online course  can be purchased by Individuals for their own use or by managers who wish to enrol their staff under the Group (Multiple) option.





What do we mean by Group (Multiple) Enrolment

This refers to the registration of 1 or more learners under an Admin control termed a Group.  This free Admin account  can be used to enrol learners and monitor their course progress.  Learners receive individual course access via their own login once they are  enrolled.  Accounts cost £10+VAT per learner.

How to purchase
  1. Choose the Group (Multiple) option (first time registrations)
  2. Enter the number of learner accounts required in the registration box
  3. Click ADD TO CART.
  4. On the CART page ensure that the number of learners has been correctly entered.
  5. Click PROCEED TO CHECKOUT
  6. On the CHECKOUT page enter the Bill Payer’s details.
  7. Choose the payment method and tick the ACCEPT THE TERMS AND CONDITIONS box
  8. PROCEED TO PAYMENT.
  9. Once payment is completed you will receive an email with LOGIN details for your FREE Admin (Group) Leader account.  Your purchased learner account credits will be automatically added to the group.
Do learners have to be enrolled immediately 

No.  Accounts purchased under the Group (Multiple) option are initially added as credits to the group leader account and will remain dormant indefinitely until they are used for learner registration.  They will never expire.

Enrolling your learners – 90 day licence

Group Leaders may assign accounts to named learners from their control panel.  Login details are then sent automatically to the learner by email, and thereafter course access is available to the learner account for a period of 90 days from the date they are registered.  The Level 2 course is 3 hours in duration.

How do learners access the course

Learners will receive individual login details by email,  immediately following their registration by the Group Leader.  Learner progress can be monitored from the Group Leader account

Can a Group Leader take the course

Yes.  If a Group Leader wishes to take the course they should assign an account to their name from the Admin (Group Leader) account using a different email address for their learner account.


Payment Methods

Payment options are Card or PayPal and BACS/CHAPS for Orders over 10 user accounts. A Proforma Invoice will be issued following the initial online order.

Bulk Purchase Discounts

The discounts available for multiple purchases are
10 – 49 Users (10% OFF)
50 – 139 Users (25% OFF)
140 – 199 Users (32% OFF)
200+ Users (40% OFF)

Discounts are applied automatically on a transaction basis with the group being created immediately following the completed transaction.


Yes.

Online exam submissions are marked by the system automatically and you will be able to download your certificate to your email address immediately following a successful exam submission.

Yes the Level 2 course is recommended for all UK food handlers who wish to comply with current food safety regulations.

No.

As recommended by the Food Standards Agency we do NOT display an expiry date on our certificates, only a pass date.

It is however recommended that food handlers update their knowledge every 3 years.

Using an approved provider like Food Safety UK ensures that you will receive approved, certificated training which is fully compliant with the requirements of Environmental Health and the Food Standards Agency.

Within the catering industry, a Level 2 Certificate is widely viewed as the required benchmark.

A RoSPA / CPD approved certificate is a way of demonstrating your understanding, by showing a visiting EHO that you have completed a course and passed the final test.

The Food Safety UK Level 2 certificate offer learners. documented evidence of the date the exam was passed with a unique certificate number.

Managers may enrol their staff using the Group (Multiple) purchase option.

What do we mean by Group (Multiple) Enrolment

This refers to the registration of 1 or more learners under an Admin control termed a Group.  This free Admin account  can be used to enrol learners and monitor their course progress.  Learners receive individual course access via their own login once they are  enrolled.  Accounts cost £10+VAT per learner.

How to purchase
  1. Choose the Group (Multiple) option (first time registrations)
  2. Enter the number of learner accounts required in the registration box
  3. Click ADD TO CART.
  4. On the CART page ensure that the number of learners has been correctly entered.
  5. Click PROCEED TO CHECKOUT
  6. On the CHECKOUT page enter the Bill Payer’s details.
  7. Choose the payment method and tick the ACCEPT THE TERMS AND CONDITIONS box
  8. PROCEED TO PAYMENT.
  9. Once payment is completed you will receive an email with LOGIN details for your FREE Admin (Group) Leader account.  Your purchased learner account credits will be automatically added to the group.
Do learners have to be enrolled immediately 

No.  Accounts purchased under the Group (Multiple) option are initially added as credits to the group leader account and will remain dormant indefinitely until they are used for learner registration.  They will never expire.

Enrolling your learners – 90 day licence

Group Leaders may assign accounts to named learners from their control panel.  Login details are then sent automatically to the learner by email, and thereafter course access is available to the learner account for a period of 90 days from the date they are registered.  The Level 2 course is 3 hours in duration.

How do learners access the course

Learners will receive individual login details by email,  immediately following their registration by the Group Leader.  Learner progress can be monitored from the Group Leader account

Can a Group Leader take the course

Yes.  If a Group Leader wishes to take the course they should assign an account to their name from the Admin (Group Leader) account using a different email address for their learner account.

Payment Methods

Payment options are Card or PayPal and BACS/CHAPS for Orders over 10 user accounts. A Proforma Invoice will be issued following the initial online order.

Bulk Purchase Discounts

The discounts available for multiple purchases are
10 – 49 Users (10% OFF)
50 – 139 Users (25% OFF)
140 – 199 Users (32% OFF)
200+ Users (40% OFF)

Discounts are applied automatically on a transaction basis with the group being created immediately following the completed transaction.


You do!

If you work as a food handler in any of the following:

  • Schools.
  • Nurseries.
  • Pre-Schools.
  • Guest Houses.
  • Childcare establishments.
  • Pubs.
  • Hotels.
  • Restaurants.
  • Takeaways.
  • Cafes.
  • Contract Catering businesses.
  • Fast-Food Outlets.
  • Hospitals.
  • Care Homes.
  • Mobile Food Outlets.
  • Any food handling situation.

YES.

The Level 2 RoSPA Approved and CPD Certified course offered by Food Safety UK is widely accepted by EHO’s across the UK as demonstrating compliance with current food handling legislation.

The Level 2 Food Safety and Hygiene for Catering certificate offers a clear demonstration of proof of learning to a visiting Environmental Health Officer.

Current Food Safety policy states that all food handlers should undertake training that is commensurate with their role.

Food handlers must receive appropriate supervision, and be instructed and/or trained in food hygiene, to enable them to handle food safely.

There is no legal requirement to attend a formal training course or get a qualification, although many businesses may want their staff to do so.

This is the ideal course if you work in a Restaurant, Takeaway, Pub, Cafe, Guest House, Hotel, School, Works Canteen, Nursery, Care Services etc

Individuals or multiple learners registrations can be made using the Online registration form, with immediate course access following payment.

Learner registrations can currently be paid by

1.  Debit / Credit / MasterCard Payment

2.  Paypal

3.  Proforma Invoice


1.  Debit / Credit / MasterCard Payment

Payments are  processed online via the safe and secure 2Checkout payment gateway.  Course access is immediate following a successful payment.

2.  Paypal

Payments are processed by PayPal on their secure server.  A PayPal account is not required.  Course Access is immediate following a successful payment.

3. Proforma Invoice

This purchase option is made available when 5 or more user accounts are added to the cart. A Proforma Invoice is immediately sent to the customers email address with a payment link.   Orders placed using this payment method are initially placed On-Hold until a cleared payment is received by Card, PayPal or Bank Transfer.  Cheque payments are not accepted.

It is possible that the javascript version on your computer is not compatible with the payment processor 2Checkout.

Under such circumstances using PayPal as payment processor tends to resolve this issue. You do not need a PayPal account to use PayPals’ card processing facility.

Our card payments are processed by Stripe.

The card payment processor matches the NAME and ADDRESS entered in the BILLING section of the registration form to card registration address

The Level 2 Food Safety And Hygiene For Catering  course is made available when the transaction is at COMPLETED status.

The status of the transaction can be viewed by clicking the ORDERS link in the MY ACCOUNT dashboard and  the transaction can be completed using the VIEW CART link.

We retain copies of certificates for learners who have previously completed the Level 2 course with us; for a period of 36 months.

A copy may be requested using the CONTACT US link on the top menu bar of the Food Safety UK website.

Requests will only be accepted on an individual basis where the NAME and EMAIL ADDRESS entered on the contact form submission matches the registered NAME and EMAIL ADDRESS of a learner in our database.

There is no charge for this service.

If you wish to take the Level 2 Food Safety and Hygiene for Catering course click below.

No.

There is no age restriction on learners taking this course and there are no prerequisites.

The REMOVE  button appears next to the name of an enrolled learner who has not yet started the course and is within the 90 day course access licence period.

This button can be used to:

1. Remove a learner from the group in the event that their email address was mis-entered by the Group Leader (within the course licence period).

2. To remove a learner from the group who no longer wishes to participate in the training (within the course licence period).

What happens

This sends a REMOVAL REQUEST to our Administration department who will remove the learner from the group.  Once the removal is completed the available registrations will increase accordingly.

This process is not automated and therefore may be subject to delays.  We endeavour to respond within 1 hour during normal working hours.

Not to be used

This facility should NOT be used: In the event that a learner has reported that they have not received login details.  On such occasions the learner should be advised to reset their account password using the LOST YOUR PASSWORD link on the LOGIN box.

Important.

Once removed, the email address can not be re-added to the group, as this will link to the previous session which may have expired.

Yes.

You can purchase an Individual user account and once you have received login details you may amend the account Name and Email Address to those of the learner.

Alternatively if the learner has a separate email address you can use the Group purchase option to create a free Group Leader Admin account under your email address and you can Assign an account to the learners email address from which they can access the course.

The estimated duration of the Level 2 course is 3 to 4 hours.

During the most recent RoSPA assessment the RoSPA representative completed the course in 3 hrs and fifteen minutes.

Learners are not required to complete the course in one sitting as the system saves their progress for the duration of the course access period.

No there are no prerequisites to the Level 2 course, you do not need to take Level 1 before taking this course.

If a Group Leader wishes to re-register a learner whose course access has expired, using their original email address, they should use our contact form to request that we amend the learners’ account details to allow them to do so.

As learner registrations form part of the transaction record, expired learner accounts cannot be removed from the group list.

Once learners are re-registered their names will appear twice in the group registration learners list, representing their active and expired accounts.

Yes.

You can log into your account and re-purchase the course using the SIGN UP link in the top menu bar of our website.

You should choose the INDIVIDUAL purchase option.

You will then receive a further 90 days course access under the same account.

No we offer digital certificates only, which are sent to the learners email address immediately following a successful exam submission.

By offering a ‘self print’ only service, we are able to maintain our unique low price point.

Self print certificates are accepted by EHO’s nationwide.

Yes.

Learners who register and pay for the course directly receive 90 days course access from the registration date.

Learners who are assigned user accounts under a multiple learner course booking receive 90 days course access from the date that the account is assigned to them.

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